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Our legal commitments protect your account and withdrawals

We operate with clear policies on account security, data handling and payment processing.

Account verification & securityData privacy & retentionWithdrawal & payout rulesPayment method terms
we888 Our legal commitments protect your account and withdrawals
REACH OUR TEAM

Contact us about account, legal or privacy matters

Our support team handles account access requests, legal questions and data subject requests during business hours. We offer live chat, email and in-app messaging so you can choose the channel that works best for you. Response times vary by channel; live chat typically connects you within minutes on weekdays.

Team online

Live Chat Support

Open the chat window in your account lobby on desktop or mobile. Available during peak hours, Monday through Friday, 8 AM to 10 PM Jakarta time.

Email & Formal Requests

Send legal or data-related questions to our compliance inbox. We respond within five business days for all formal requests including data access or deletion.

In-App Messaging

Use the help section inside your account to send messages about account issues or policy questions. Replies appear in the same thread within 24 hours.

HOW WE PROTECT YOU

Account security, data handling and your privacy controls

We keep your account safe through password encryption, two-factor authentication and regular security reviews.

Account Encryption

Your login credentials and payment details are encrypted end-to-end. We do not store full payment card numbers; payment processors handle sensitive data directly.

Data Retention

We keep account records for the duration of your membership and five years after closure for legal and tax compliance. You can request early deletion where local law permits.

Two-Factor Authentication

Enable two-factor authentication in account settings to add an extra security layer. SMS or authenticator app codes required for login and withdrawal requests.

Privacy Policy Updates

Changes to our privacy practices are notified by email and in-app notice. You can review our full privacy policy in the account menu under Settings.

Data Subject Rights

You have the right to access, correct, delete or export your personal data. File a request in-app or email support; responses within 14 days.

Withdrawal Verification

Large withdrawals may require ID or payment method verification to prevent fraud. We complete verification within 24 hours on business days.

Common questions about we888 legal policies and your account

You can request account closure through the Settings menu or by contacting support. We verify your identity, settle any remaining balance, and close your account within 48 hours. Your data is retained per our retention policy unless you request deletion.

DANA, OVO, GoPay and QRIS transfers are processed directly by each provider; we never store their full details. Payment data is encrypted in transit and at rest. For bank transfers, we use verified banking channels and do not retain raw account numbers.

Yes. Submit a data export request through the Help section of your account, or email support. We provide a machine-readable copy of your personal data, account history and transaction record within 14 days.

We do not sell your data. We share information only with payment processors, legal authorities (if required by law) and our service providers. Your contact details remain private and are not rented to marketing lists.

Active account data is kept during membership. After closure, we retain records for five years for tax, audit and dispute resolution. You can request deletion earlier by contacting support; where local law permits, we delete eligible data upon request.

Contact support immediately with transaction details. We investigate within five business days and coordinate with the payment provider (DANA, OVO, GoPay, QRIS or your bank) to verify or reverse the transaction. Documentation speeds up resolution.

Eligibility depends on local law where you are located. We operate in supported regions across Indonesia. Open your account to see if your location is available; if access is blocked, your region does not currently allow account registration.