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How we888 Protects Your Account Information

When you open an account with we888, your personal data—from your login credentials to your withdrawal history—is encrypted and stored securely.

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we888 How we888 Protects Your Account Information
PRIVACY CONTACT

How to Request Data Access or Changes

You have the right to see what personal data we store about you, correct inaccurate information, and request deletion where local law permits. Reach out to our support team using any of the channels below with your account details and request, and we'll respond within five business days.

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Email Support

Send a data request to [email protected] with your account username and a description of what you need. We review each request and respond with your data or confirmation of changes.

Live Chat

Open the chat widget in your account lobby (available 08:00–23:00 Indonesia time, Monday to Sunday) and ask to speak with our privacy team about your data.

Account Settings

Log in, go to Profile → Privacy & Security, and review what information we have on file. Update your email or phone number directly; other changes require verification.

SECURITY & RETENTION

Data Security and How Long We Keep Your Information

we888 uses industry-standard SSL encryption for all account pages and payment flows. When you log in from your phone or desktop, your session is protected by a one-time verification code sent to…

Login & Session Security

Each login generates a unique session token. If your account is accessed from a new device or location, we send a verification code to confirm it's you. Your password is hashed and never stored in readable form.

Payment Data Encryption

DANA, OVO, GoPay and QRIS transaction records are encrypted at rest and in transit. We do not store your full payment method credentials; only transaction IDs and confirmation details are retained.

Cookie and Tracking

We use session cookies to keep you logged in and performance cookies to track load times and game stability. You can disable non-essential cookies in your browser; essential cookies let the lobby function. We do not use cookies to build profiles for third-party marketing.

Data Retention Timeline

Active account data is kept for as long as you play with us. After account closure, we retain transaction records for 7 years to comply with anti-money-laundering rules where local law requires. Personal details are deleted after 2 years unless you request account reactivation.

Third-Party Sharing

We share payment data only with DANA, OVO, GoPay and QRIS to process your transactions. Game studios receive anonymised session metrics (session length, game type, play time) to improve stability, never your name or account number.

Your Rights & Changes

You can request a copy of your data, ask us to correct errors, or request deletion where local law permits. Contact [email protected] with your account number, and we'll confirm changes within five business days of verification.

Privacy Questions We Hear Most

Below are the privacy topics our players in Yogyakarta, Jakarta and across Indonesia ask us about most often. If your question isn't here, reach out to our support team.

Your account profile is deactivated immediately, and your personal details are deleted after 2 years. We retain transaction records for 7 years as required by anti-money-laundering compliance. Your gaming history is no longer visible in the lobby. If you request account reactivation within 30 days, we restore your profile.

No. We do not sell, rent or trade your personal data to external marketers or third-party platforms. We share anonymised, non-identifying gameplay data with our game studios only to improve game performance and stability. Your name, account number and payment details never leave our system except for transaction processing with DANA, OVO, GoPay and QRIS.

We use SSL encryption on every page so your password and payment details are unreadable in transit. Passwords are hashed—we never store them in plain text. Each login from a new device gets a verification code. Payment credentials from DANA, OVO, GoPay and QRIS are encrypted separately and never shared with game studios or third parties.

We log which games you open, how long you play, your bet amounts, wins and losses, and the device you're on. This data helps us detect fraud, personalise your lobby recommendations, and understand which games work best on mobile versus desktop. We do not sell this data; it stays in your account and on our servers.

Go to your account Profile, click Privacy & Security, and tap View My Data. You'll see your name, email, phone, account creation date and linked payment methods. For a full detailed report including gameplay logs and transaction history, email [email protected] with your account number, and we'll send a complete data export within five business days.

QRIS is Indonesia's standardised QR-code payment system connecting all local banks and e-wallets. When you deposit via QRIS, we receive a transaction ID and confirmation—not your full bank details. Your bank's privacy policy covers the details QRIS holds; our policy covers how we store and protect the transaction record on our end.

We monitor for suspicious logins and unusual withdrawal requests. If we detect unauthorised access, we lock your account and send you an alert via email within 1 hour. Contact [email protected] or use live chat (08:00–23:00 Indonesia time) to verify your identity and restore access. Report it quickly so we can review transaction history and reverse any fraudulent withdrawals if eligible.

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